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Nokia Sends Lumia 900 Customers to Closed Stores

I find it completely unbelievable that Nokia could have screwed up something as important as the Lumia 900 release. This should be the day when fans and customers pile up in front of AT&T stores waiting for the new phone, while the media makes a big deal about it, thus, attracting more customers.

I don’t know what happened, but seems like Nokia didn’t realize its Easter, and stores in the U.S close for this holiday. I thought it was a bit odd after I called by local AT&T stores to check whether I could go and pick up a Lumia 900, that all of them played an automated message saying the same thing “in observance of this holiday, AT&T stores will be closed…” I thought it wasn’t a big deal, I don’t live in a metropolitan area, so it’s expected for stores to be closed. But then I read this, and was surprised that not even Manhattan AT&T stores were opening for the Lumia 900 release!

How could this have happened? Nokia might have done a great job making some noise about the 900 at Times Square with Nicki Menaj, but why couldn’t the 900 go on sale Friday or Saturday? It’s a big gaffe, Nokia.

  • http://post404.com/ Randall Arnold

    It’s mind-boggling.

    And to have an iPhone 4S ad playing on the automated phone system… o.O

  • http://www.pacebutler.com/sell-cell-phones-for-cash.cfmones.cfm cash for phone

    Outstanding customer service though… Apple like customer service..

  • GreatLakesdan

    They realized it was Sunday, however, Sunday is the change over day for ATT.  If you’ve ever been in retail it’s like when the Ad changes on the same day everyweek of the year even if it’s a holiday, it’s still “the” beginning of the sale day or start of the ad day.  Nokia doesn’t set up a retail’s change over day, the retailer does.  Some stores were open, many not.  I’ve experienced shocking(in a good way) help from ATT reps on this 900 launch.

  • http://www.facebook.com/people/Isabella-Baxter/100003612498299 Isabella Baxter

    Maybe they had something different on mind, even I was also shocked and heart broken to see they that no store was open(Lumia 900 is my fav), and it was ordinary gadget! It’s Lumia !What happened to them? In case you want to sell your old mobile to buy a brand new Lumia, check out this site http://isooper.com/ ,I sold mine too.